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Shipping policy
Order Processing
All jewelry orders are shipped within 48 hours using Standard Shipping with Tracking Number via French LaPoste Service.
All leather and clothing orders are shipped within 72 hours using DHL Express with Tracking Number.
Estimated Shipping Times
Jewelry Orders
- France: 1-2 business days
- North America: 5-8 business days
- Europe: 3-5 business days
- Asia Pacific, Australia, and New Zealand: 5-12 business days
Leather & Clothing Orders
- France: 3-7 business days
- North America: 3-7 business days
- Europe: 3-7 business days
- Asia Pacific, Australia, and New Zealand: 3-5 business days
We'll do our best to meet these shipping estimates but cannot guarantee them as some factors may be dependent on shipping agencies and customs.
Customs and Import
Buyers are responsible for any customs and import taxes that may apply. We cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.
As the recipient, you are liable for any subsequent costs incurred for parcels returned to us due to attempted deliveries, insufficient/incorrect delivery information, or failure to retrieve parcels from delivery centers. If you have any questions regarding your parcel, feel free to contact us and we'll do our best to assist.
International Shipping Policies
We will ship the most economical way unless you specifically specify something else.
In the case of Import Duties, Taxes, and Surcharges... these are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
If a package is returned to us marked REFUSED or UNDELIVERABLE, we will refund the order, less the original postage. It is your responsibility to provide the correct address.
It rarely happens but we will refund packages that are lost in the mail after 90 days and confirmation from the post office that the packet is actually lost.
Before that, we don't consider a package as lost (yet).
Returns Condition
We gladly accept returns for any reason, but you must contact us within 14 days and we must receive your return within 30 days from the date you received it.
If an item arrives damaged, contact us immediately and do not send it back without contacting us first. Save all packing materials, in case an insurance claim is applicable.
The buyer pays return postage and we don't refund the original postage or any International import fees, surcharges, or taxes.
If returned items are received in original condition, a full refund will be issued on the item and the initial shipping cost will be deducted from your refund.
The following items can't be returned or exchanged:
- Custom or personalized orders
- Items on Sale