Shipping policy
Order Processing
Unless a different lead time is stated on the product page, jewelry orders are shipped within 48 hours with tracking. Leather and clothing orders are shipped within 72 hours with tracking.
Shipping Methods and Rates
For deliveries to the United States, United Kingdom, Italy, and Israel, we use FedEx with the required customs documentation. This helps reduce the risk of parcels being delayed, rejected, or returned because of destination-country shipping and customs requirements.
- United States and United Kingdom: US$24 for orders below US$150; free shipping for orders of US$150 or more.
- Italy: €22 via FedEx Express.
- Israel: ₪83 via FedEx Express.
- France and other destinations covered by our free-shipping zones: free shipping.
The shipping method and final charge available for your delivery address are shown at checkout. The welcome code MOVEMENT gives 10% off eligible items and does not automatically remove a shipping charge.
Estimated Shipping Times
Jewelry Orders
- France: 1–2 business days
- North America: 5–8 business days
- Europe: 3–5 business days
- Asia Pacific, Australia, and New Zealand: 5–12 business days
Leather & Clothing Orders
- France: 3–7 business days
- North America: 3–7 business days
- Europe: 3–7 business days
- Asia Pacific, Australia, and New Zealand: 3–5 business days
We do our best to meet these estimates, but delivery timing can be affected by carriers and customs.
Customs and Import
Buyers are responsible for any customs duties and import taxes that may apply. We cannot be responsible for delays caused by destination customs clearance processes or local duties and taxes.
The recipient is responsible for costs caused by attempted deliveries, insufficient or incorrect delivery information, or failure to collect a parcel. If you have questions about your parcel, please contact us.
International Shipping Policies
We use the shipping method shown at checkout. Import duties, taxes, and surcharges are not included in the item price or shipping charge and remain the buyer’s responsibility.
If a package is returned to us as refused or undeliverable, we will refund the order less the original postage. Customers are responsible for providing a correct and complete delivery address.
We refund packages confirmed lost by the carrier after 90 days. Before that time, a parcel is not considered lost.
Returns and refunds
Returns go to France. Contact us for instructions and the return address.
Contact us within 14 days of receiving your order. After approval, send the item back within 7 days of the approval date, using a tracked service. Keep your proof of purchase and tracking number.
Return the item in its original condition and packaging. Buyers pay return shipping unless the item received differs from the item ordered. Any loss in value may be deducted if the item is not returned in its original condition.
Allow up to 7 days after we receive the item for processing. Refunds are issued to the original payment method. For an approved exchange, we will arrange the replacement.
Contact us immediately if an item is damaged, defective or incorrect. Custom or personalised orders, sale items and gift cards cannot be returned.